Getting Started

How do I log into A7 Requests?

1. Visit A7Requests.com.
2. Click on Login or go directly to A7Requests.com/backstage/.
3. Enter your username and password.
4. (Optional) Check “Remember Me” to stay logged in.
5. Click Log In.

Account & Password Management

What if I forgot my password?

1. Go to the login page.
2. Click “Lost your password?”.
3. Enter your registered email address.
4. Check your email for a password reset link and follow the instructions.

How do I change my password?

1. Go to the login page.
2. Click “Lost your password?”.
3. Enter your registered email address.
4. Check your email for a password reset link and follow the instructions.

What if I don’t know my login information?

1. First, try a password reset on the login page. Click “Lost your password?”.
   • If your AFV email address is associated with an existing account, you will receive a password reset link.
   • Check your spam/junk folder
2. Contact your AFV Manager for all login credential requests.
   • All credential requests must come through an AFV Manager or Admin.
   • We are unable to produce credentials through our support requests.

How do I change my account information?

1. Under your Profile click “Update Profile”.
2. Update your name, email, contact numbers, and password.
3. Click Update to save changes.

Project Submission

How do I submit a project request?

1. Log in and go to the Request Submission Form on the Get Started Page.
2. Fill out the required fields, including:
   • Client Information
   • Project Details
   • Key Messaging Points
   • Logo (Vector format preferred: EPS, AI, SVG)
   • Branding Guidelines (if available)
   • High-Resolution Product Images or Video Clips
   • Any reference materials for that would be helpful for your request.
3. Click Submit.

What happens after I submit a request?

• Your request will be reviewed.
• The Alchemy Seven Marketing Team will process your request.
• Once your project is completed, you will receive an email that the project is complete.
• Please log into your account to view your completed projects and download assets on the Request Status page.

Tips for Project Success

What information should I provide?

To ensure the best quality project deliverables, provide:

• Clear project objectives and messaging points.
• High-resolution logos and branding materials.
• Any reference materials that help with project development.
• Specific style or creative direction, if applicable.
• Specific marketing goals, keyword focuses, cornerstone services, if applicable.

What file types should I request for the best results?

For the highest-quality final project assets, request:

• Logos: Vector formats (EPS, AI, SVG) or high-resolution PNG with transparent backgrounds.
• Images: High-resolution PNG, JPG, or TIFF files.
  
• Brand Guidelines: Include colors, font preferences, textures, and image direction.

What if my client does not have high-resolution or vector assets?

• If vector or high-resolution logos are unavailable, request the largest and clearest image possible.
• Low-resolution images can result in blurry or pixelated design elements.
• If needed, suggest a redesign or recreation of assets to maintain quality.

Project Tracking & Approvals

How do I track my project’s status?

1. Log in to your A7 Requests account.
2. Click “Active Requests” in the top right menu.
3. View details such as:
   • Project Number
   • Client Company Name
   • Current Status (Processing or Completed)
   • An email will be sent to the VMM once the project is complete.

How long do I get to download my Finalized Assets?

1. If you project deliverables include final assets, they will be stored for 30 days with the downloadable link provided.
2. Please download and store your final assets from the portal as soon as project is completed.
3. After 30 days, files may be removed from our system for availability to download via your download link.
4. If you need access beyond 30 days, and have not already downloaded your final assets, please contact us via email to your A7 Rep (Identified in your project,) including the company name for the project and project number for retrieval assistance.

Notifications & Communication

Where will I receive project updates?

• All updates will be sent to the VMM’s email from noreply@a7requests.com.
• You can also track progress in your account on the Requests page.

I didn’t receive an email. What should I do?

1. Check your spam/junk folder.
2. Make sure you’re using the correct email address associated with your account.
3. Please add noreply@a7requests.com to your safe sender list (whitelist).
4. If you still don’t see an email, contact support for assistance.